
Your browser cache may sometimes interfere with the web pages you’re visiting. Dropbox supports the following browsers: Chrome, Firefox, Microsoft Edge, and Safari. If the problem persists, switch to a different browser. Check if you can access your Dropbox account in Incognito Mode. To launch a new browser tab, click on your browser’s menu and select New incognito window or private browsing. Try Incognito Mode or a Different BrowserĮnabling incognito mode or switching to a different browser may help you quickly work your way around this issue. Don’t forget to restart your router and check your network connection.If this is the case, all you can is wait until Dropbox fixes the issue. Before diving into any troubleshooting steps, check the Dropbox system status.We encourage everyone to be proactive about their security online. This post is part of our National Cybersecurity Awareness Month blog series, where we're sharing simple steps you can take to protect your accounts. Have questions? Let us know in the comments below. When you unlink a mobile device, files will automatically be removed even if they had been favorited for offline access.įor more information, here are additional tips to help you protect your Dropbox. But if you’re a Dropbox Pro or Dropbox for Business user, you can choose to remotely erase, or wipe, your Dropbox files from the computer. Note, if the device you’ve unlinked is a computer, previously synced files remain untouched.

Once you’ve unlinked a device, it’ll stop syncing new changes from your Dropbox account. Just click the X next to the device you want to unlink.

But what if you’ve lost your phone, misplaced your laptop, or sold your tablet? To protect your information, you can unlink your Dropbox account from that device to prevent it from downloading and syncing your files. One of the great things about Dropbox is that you can access your information from almost any device.
